4C Podcast 7: Chuck DeCarlo - Building Customer Relationships & Delivering Value - 4C Conference

4C Podcast 7: Chuck DeCarlo – Building Customer Relationships & Delivering Value

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In this episode we get to learn more about Extrel Core Mass Spectrometers and how they deliver value to their customers. We often hear about how service companies adapt their approach based on clients needs, Extrel jointly works with their customers to design product solutions that meet their specific needs. An example of this is because no two flares are the same, the installation process can vary flare by flare.

At the end of the day, Extrel as a company focuses on delivering innovative analytical product solutions to companies in order to provide fast, high precision, and high sensitivity measurement to support company compliance and safety. From a values perspective, Extrel combines a focus on building customer relationships, tackling technical challenges, and building innovative products. Chuck also states that the biggest insight he’s gained is that it is incredibly interesting time to be in the industry due to emergence of better data collection and better data aggregation. Lastly, cheaper commodities will probably have the most short-term impact to the industry overall.

 

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